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- Need information? Ask a Librarian
- Have a question about your account? Use our account inquiry form New!
- Need computer help? Get technical support
- Have a comment or suggestion? Use our feedback form
- Want to borrow something we don't have? Suggest a title for the collection
Ask a Librarian
Chat live with Library staff who are waiting to help you with online research.
Instant Messaging
Prefer IM? Send us an instant message when you need research help or have a library question. We use MSN Messenger - add ref@BiblioOttawaLibrary.ca to your contacts list.
Hours: Monday to Friday, 3-6 p.m.
We will not answer personal questions or questions that contain offensive language. We reserve the right to end inappropriate conversations.
We will e-mail answers to your reference questions, usually within 1-2 working days. Send us your question.
Phone
Call InfoService at 613-580-2940 anytime that the Main Library is open.
In Person
Ask for help at the information desk at any of our 33 branches.
Tours
Arrange a library tour for your community group or class to learn more about library resources and services. Contact the branch you wish to visit.
Workshops
Workshop topics range from computer basics to using the Internet to plan your vacation. All classes are free and open to the public.
Get technical support
Use our e-mail form if you need help checking your account online or connecting to a database.
Feedback
Use our feedback form to submit general comments or inquiries about library operations.
Suggest a title for the collection
Use our suggestion to purchase form to recommend an item for the collection.