Regular hours resumed Sept. 7, 2021


Ottawa Public Library has returned to regular pre-pandemic hours at most branches as of September 7, 2021 — including Sunday hours at 10 branches and InfoService. Hours are posted at branch entrances and on the Hours and location page of the OPL website.   


Carp Branch


Carp branch will be closed on Tuesday, October 26, 2021 for operational use by the City of Ottawa. Regular service will resume Wednesday,  October 27, 2021 at 10 am. 

Overdrive: Issues with older Apple devices or browsers


Recent changes by Overdrive and Libby have impacted compatibility with older versions of Apple's mobile and desktop operating systems. Those who use older Apple devices (Mac computers running lower than macOS 10.12.1 and iPhones/iPads running iOS 9) may have trouble using the OverDrive desktop or mobile apps, while Libby is no longer supported on iPhones and iPads running iOS 9.

Carlingwood branch: Elevator out of service


The elevator at Carlingwood branch is currently out of service. 

Alta Vista branch: Reopening October 22


Alta Vista branch will return to regular service and hours on Friday, October 22, 2021.

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Coping with COVID

Coping with pandemic life can cause stress, anxiety, insomnia, and so much more.  Ottawa Public Library staff have found some trustworthy resources that can help you weather this pandemic storm! 

General Resources


BounceBack is a free, skill-building program managed by the Canadian Mental Health Association (CMHA). BounceBack provides tips to support your mental health during COVID-19. Their tip sheet offers 10 quick and easy things you can do to alleviate mild-to-moderate symptoms of anxiety or depression at a time when these difficulties may be exacerbated.

Ottawa Public Health: Responding to Stressful Events

Trying to live within the confines of physical isolation is stressful. It’s OK to NOT be OK. Ottawa Public Health has created an information page on how to respond to stressful events. The page provides links to resources on where to get help and information for children, teens and families.

Ottawa Public Health: Mental Health and COVID-19

Feeling overwhelmed? Ottawa Public Health provides links to telephone, text and chat mental health resources, a COVID-19 coping survey and an employer’s guide to managing through COVID-19.

Counselling Connect

Counselling Connect provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the surrounding area. There is no waiting list.

Crisis Line

If it’s a crisis to you: Make the Call. If you are experiencing a mental health crisis yourself, or you know someone who is, please phone the Mental Health Crisis Line. The professionally trained Crisis Line Responders are there to answer your call 24 hours a day, seven days a week.


Looking for help? ConnexOntario is available to provide 24/7 live-answer, free and confidential help during this pandemic via telephone, chat and email. This resource provides accurate and up-to-date addiction, mental health and problem gambling information to Ontarians.


Children, Teens & Students

Kids Help Phone COVID-19 Info Centre

Kids Help Phone is Canada’s only 24/7, national support service. They offer professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French. The COVID-19 Info Centre provides assistance on how to support emotionally the young people in your life.


Good2Talk knows the novel coronavirus (COVID-19) is impacting post-secondary students in Ontario and they want you to know they are here for you! Good2Talk is a free, confidential support service for post-secondary students in Ontario. Even if your school is closed, you can still contact Good2Talk for support, any time, anywhere.

Ottawa Public Library: Mental Health Resources for Teens

The COVID-19 pandemic has left many teens feeling disconnected as they find themselves with very different school and daily lives than they had before the pandemic. The library recognizes that many young people are struggling during these uncertain times and we wanted to share resources that are available to teens in our community.


Violence and Abuse

Unsafe at Home Ottawa

Unsafe at Home Ottawa is a secure text and online chat service for women who may be living through increased violence and abuse at home during the COVID-19 pandemic. Counsellors provide emotional support, practical advice and referrals.

Ottawa Coalition To End Violence Against Women (OCTEVAW)

Social distancing, self-isolation, and even using crisis lines can be extremely unsafe options for survivors of gender-based violence. Where can survivors of violence still access support during the COVID-19 pandemic in Ottawa? OCTEVAW provides a comprehensive and updated list of violence against women & gender-based violence support services currently open and still taking referrals.


Health Care Workers and Caregivers

Centre for Addiction and Mental Health: Resources for Health Care Workers

It’s important for health care workers to take care of themselves just as they take care of their patients and clients. To help, the Centre for Addiction and Mental Health (CAMH) is providing access to mental health and addiction supports for health care workers impacted by the COVID-19 pandemic. These supports include access to resources, psychotherapy and psychiatric services.

The Ontario Caregiver Organization

If you support someone in need and feel anxious and overwhelmed with your caregiving responsibilities during the pandemic, you’re not alone. The Ontario Caregiver Organization provides helpline support, caregiver tips and resources, and short video tips to help you in your caregiving through COVID-19 journey.


Indigenous Peoples

Hope for Wellness Hotline

The Hope for Wellness Help Line offers immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada. If you need to talk or are having trouble coping during this pandemic crisis, phone and chat counselling is available in English, French, Cree, Ojibway and Inuktitut.

Online resources