Monday, August 2 - Colonel By Day

28/07/2021

All Ottawa Public Library branches will be closed on Monday, August 2. Virtual services and loans can be accessed on the Ottawa Public Library website

Temporary closure: Alta Vista

23/07/2021

Due to upgrades to the front entrance, the Alta Vista branch will be closed from July 26 to August 8. There will be no returns or holds pick-up during that time. Alta Vista branch will reopen August 9 at 10 am.   

Step 3: More services inside most open branches

27/07/2021

Browsing, public computers, newspapers and magazines are available inside most of our 31 open branches, with capacity limits for two-metre distancing. Up to 200 items can also be put on hold.

Starting July 26:

Mask-wearing remains mandatory inside, and outside in line. For more details, go to Current Branch Services.

You are here

Fraud and Waste Hotline

On September 1, 2015, the Ottawa Public Library implemented a Fraud Policy, which included the establishment of a Fraud Hotline, as part of its commitment to corporate accountability, transparency, responsibility, and sound and ethical operating practices.

The Fraud Hotline is a confidential and anonymous service operated by a third party that allows OPL employees and members of the public to report suspected or witnessed cases of fraud 24 hours a day, seven days a week by phone or online.

Activities that should be reported include, but are not limited to:

  • Forgery
  • Misappropriation of funds (theft)
  • Irregularities in the handling of money
  • Seeking or accepting anything of material value
  • Misuse of OPL property, equipment, materials, records or time
  • Unauthorized use of OPL property
  • Inappropriate manipulation or destruction of data
  • Misuse of OPL-owned hardware and software
  • Fraudulent claims of reimbursement of expenses
  • Fraud or waste or other inappropriate activities in violation of the OPL Employee Code of Conduct, Responsible Computing Policy, and the Responsible Use of the Internet Policy
  • You are not required to provide your name or any other personal information when submitting a report of suspected fraud or waste.

Each reported case is reviewed by the Auditor General and assigned a tracking number and a password, so you can follow its progress and see what action has been taken. 

If you wish to report an incident of suspected fraud, you can contact the Fraud Hotline at ottawa.fraudwaste-fraudeabus.ca or 1-866-959-9309.