Regular hours resumed Sept. 7, 2021

15/10/2021

Ottawa Public Library has returned to regular pre-pandemic hours at most branches as of September 7, 2021 — including Sunday hours at 10 branches and InfoService. Hours are posted at branch entrances and on the Hours and location page of the OPL website.   

 

Alta Vista branch: Return to regular hours and service

27/10/2021

Alta Vista branch has returned to regular service and hours on October 22, 2021.

Carp Branch

18/10/2021

Carp branch will be closed on Tuesday, October 26, 2021 for operational use by the City of Ottawa. Regular service will resume Wednesday,  October 27, 2021 at 10 am. 

Overdrive: Issues with older Apple devices or browsers

12/10/2021

Recent changes by Overdrive and Libby have impacted compatibility with older versions of Apple's mobile and desktop operating systems. Those who use older Apple devices (Mac computers running lower than macOS 10.12.1 and iPhones/iPads running iOS 9) may have trouble using the OverDrive desktop or mobile apps, while Libby is no longer supported on iPhones and iPads running iOS 9.

Carlingwood branch: Elevator out of service

18/10/2021

The elevator at Carlingwood branch is currently out of service. 

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Frequently Asked Questions about public computers

To change the time of a booking, go to My Confirmed Reservations and cancel your initial booking. Then, proceed with booking a new time.

Yes. You may select a workstation by conducting a search by PC Type or by Specific PC. Searching by Specific PC allows you to request a specific computer. The system assigns a computer to you based on availability.

No, our booking system provides the opportunity to reserve in advance; however, as long as you have time available, you can logon to any workstation that is not being used and has not been booked by someone else. There must be at least 10 minutes remaining in a session before the system allows you to use a workstation. Some branches have 15 minute express PCs that allow short-term access to workstations without a booking.

Yes, it is necessary to have a valid library card to book a workstation. It is possible to get an “Internet/No Loans” Library card for computer use, if you do not have complete identification or if you are visiting Ottawa. Please visit the Circulation Desk for information on how to obtain a library card.

In a browser, select Print or Ctrl + P from the browser menu. To proceed with your print job, follow the prompts on the screen to send your print job to the print release station.

Go to the print release station and login with your library card number and PIN. Select the document(s) and the number of copies you would like to print. Once you have confirmed your job(s), your account will be deducted accordingly ($0.10/page), and the job(s) will print from the print release station.

You may make a booking today plus 7 days in advance.

You can have a maximum of 2 hours per day across the library system.

You will receive two warning messages, one at six minutes and one at two minutes, before the end of your session. N.B.: Please save your work to the cloud or a personal storage device (USB stick, flash drive). You can also save your work on the computer’s workspace and then e-mail it to yourself.

If you finish your session early, logout in order to protect your privacy and to save your time. Maximize the “Library Online” window and click on the “Logout” button. The “Library Online” window is located in the lower left corner of the screen.

No. The system does not monitor nor record the Internet sites visited. The system only provides a mechanism to monitor the amount of time used each day by library patrons.

Internet access for children under 17 years of age defaults to filtered access only, unless otherwise approved by a parent or a guardian. This means that Internet access to subject categories such as gambling, and websites that contain hate literature, extreme violence and explicit sexual content are blocked. (For more information see the library's Public Network Access Policy.) By default, adults have unfiltered Internet access; however, adults may change their setting to filtered.

This system currently lets you reserve time on library computers at the Ottawa Public Library, and helps to ensure that all persons have fair access to the library's computing resources. It controls the length of sessions.

You may lose your scheduled booking sessions for the day if the PC is broken or if the Library’s network is down. If the Library’s network is down you will still be able to use most of the applications on the PC you have booked. If you have time remaining, you may be able to book a later session once the Internet becomes available again.

Pending workstation availability, you can log on early to the workstation you have booked. If it is 10 minutes before the next booking, the system will not allow you to log on. If you have a later reservation and do not have adequate time for both sessions, you will be asked by the system to first cancel your later reservation. You will then be able to proceed.

You must log on within the first 5 minutes of your scheduled booking or the booking will be cancelled. The cancelled time (5 minutes) will still be deducted from your daily maximum.

If you have to temporarily leave your booked computer you may place your computer on hold for up to 10 minutes. Only you may log back into the computer during those 10 minutes. To place your computer on hold, return to the Application Selection box and click the “On Hold” button. The PC will shut down, so remember to first save your work The “On Hold” feature is offered only if you have at least 10 minutes of your session remaining.

Depending on workstation availability, if you logged in with your Library card number, and still have time available, you will be able to log back in with your Library barcode and PIN.